Procedure for Complaints

Company consumers can submit complaints to PT Jamkrindo either verbally or in writing through various complaint channels, namely:

1. Face to face with PT Jamkrindo throughout Indonesia;
2. Telephone via Jamkrindo Contact Center 1500-701;
3. Official letter sent via the official address of PT Jamkrindo throughout Indonesia;
4. Electronic letter (e-mail) sent via the official Jamkrindo Contact Center email at [email protected];
5. Social Media includes:
   • Facebook Fanpage with user ID PT Jamkrindo;
   • X with user id @pt_jamkrindo;
   • Instagram with user id @pt_jamkrindo;
   • Youtube with user id PT Jamkrindo;
   • OJK Consumer Protection Portal Application; And
   • Live Chat via the Company's official website at www.jamkrindo.co.id

Complaint supporting documents include:

1. Consumer's name as the complainant;
2. Name of Guarantee Recipient;
3. Guaranteed Name;
4. Products used;
5. Guarantee Certificate containing the Certificate Number and guarantee date (if owned by the Consumer);
6. Explanation of the complaint; And
7. Special Power of Attorney.

 

COMPLAINT HANDLING FLOWCHART